Returns & Exchanges

EXTENDED FESTIVE RETURN POLICY

We offer an extended return policy for the festive period. Orders placed between 23rd November and 31st December 2020, you have 21 days from the date of receiving your order to return your item(s) back to us

Please take extra care when trying on your new purchasesAll returned items must be in resalable condition

  • Be unused/ not worn
  • Be unwashed, not worn
  • Have no make­-up, fake tan, body lotion or other marks
  • Have no smell of perfume or deodorant
  • In the original packaging with original tags attached

Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition. If they do not meet the standards of our Returns Policy, they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense. 

How to return an item

1. When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.

2. Please return the package by using the Post Office counters and obtain proof of postage.  Please keep your proof of return until you have been credited for your returned items. Please note that you need to pay the return cost yourself. 

You have 14 days from the date of receiving your order to return your item(s) back to us. Please also keep your proof of postage, it is preferred to use a tracked service to return any parcels as we will not be held liable for missing parcels. We aim to process your return asap but during busy periods, there may be a slight delay in processing your return. Please bear with us during the busy periods.

When will I receive my refund?

Once we receive the returned product we normally inspect and process the refund within 2-3 working days. The exact time it takes for you to receive the money back depends on your payment method and is subject to bank clearing time. 

What if my item is damaged?

If in the unlikely event that your items are damaged or faulty in any way, please notify us at contact@heypretty.co.uk within 2 days of receiving the items. We will aim to sort this problem as soon as possible.

If you the items you receive are without swing tags, please notify us within 2 days of receiving the items.

Can I have an exchange?

For exchanges, please return your items for a refund and place a new order with the items you wish to have.

 

Return Address

HEY PRETTY
Access Storage Isleworth Unit 1500
592 London Road
Isleworth
TW7 4EY
UK