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Returns & Exchanges

Want to return your order? No problem! You have 14 days to return your order for a full refund (excluding delivery charge). Items that you wish to return must reach us no later than 14 days from the date you receive them. 

Please take extra care when trying on your new purchasesAll returned items must be in resalable condition

  • Be unused/ not worn
  • Be unwashed, not worn
  • Have no make­-up, fake tan, body lotion or other marks
  • Have no smell of perfume or deodorant
  • In the original packaging with original tags attached

Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition. If they do not meet the standards of our Returns Policy, they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense. 

How to return an item

1. When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.

2. Please return the package by using the Post Office counters and obtain proof of postage.  Please keep your proof of return until you have been credited for your returned items. Please note that you need to pay the return cost yourself. 

Please note if you return an item outside of the 14 days, we cannot refund you for the returned item. We are also not able to send it back to you so please check the date before returning your item. 

When will I receive my refund?

Once we receive the returned product we normally inspect and process the refund within 2-3 working days. The exact time it takes for you to receive the money back depends on your payment method and is subject to bank clearing time. 

What if my item is damaged?

If in the unlikely event that your items are damaged or faulty in any way, please notify us at contact@heypretty.co.uk within 2 days of receiving the items. We will aim to sort this problem as soon as possible.

If you the items you receive are without swing tags, please notify us within 2 days of receiving the items.

Can I have an exchange?

For exchanges, please return your items for a refund and place a new order with the items you wish to have.

Can I return an item that's on sale?

Items that are on sale are not eligible for return. You may exchange the same product in a different size or colour if stocks are available. On sale items normally run very low stock. We will try our best to assist you.

Return Address

HEY PRETTY

Watermans Park Building

40a Brentford High Street

TW8 0BB

UK